Technology Innovation Officer - Washington State Board for Community and Technical Colleges

December 2015 - August 2018

Manage Training, Organizational Change Management and Communities of Practice teams for ctcLink enterprise resource planning implementation project for the 34 campus community and technical college system in Washington State. Analyze project and Agency activities to recom- mend innovative strategies for process improvement and to gain efficiencies for end users. Re- port to Deputy Executive Director of IT.

August 2018 - Present

Development and implementation of the Center for Engagement and Continuous Improvement, outlining four pillar areas: Customer Relationship Management, Service Level Management, Organizational Development and Quality Management.